One of the main hallmarks of every serious company is their ability to respond to customer questions in a timely, helpful and professional fashion. This is particularly important for businesses that operate online stores and who have very minimal physical interactions with their customers. Argos Direct is one such company and it is ranked among the top online vending companies in the UK. Naturally, they have embraced the idea of professional customer service and most users of the platform agree that the Argos Customer services are among the best in the Industry. Here are some of the most important things to know about Argos customer service.
When is the customer service staff available?
As part of their effort to serve customers fully, Argos customer services are available for 12 hours every day, six days a week except on Sundays. Working hours are usually between 8 am and 8 Pm Greenwich Meridian Time. Staff members usually try to respond to all customer queries and requests within the same day although some queries may be carried forward if they are made too late in the day.
How can you contact the Argos customer service team?
The Argos customer service department can be contacted directly by either writing to the company or by calling them directly. All email correspondence should be addressed to the address Argos Direct, Acton Gate, Stafford, ST18 9AR.
Service numbers for customers who wish to call are however different depending on the subject about which the call is being made. Customers who are making general store enquiries and do not have any list of specific questions can call the Argos customer care team at 0345 640 3030 while customers with more specific questions about the website and the follow up on their orders can call the team at 0345 640 2020. You can also contact River Island Customer Service line.
If you wish to call the team directly by phone then you should know that normal rates are going to apply to the call according to your carrier. Your call may also be monitored and recorded by the company representatives and stored for future reference. The purpose of recording the calls is to increase the security of the information collected and to improve the quality of customer service through future training by the company.
Do you need to register to contact the Argos customer team?
According to the companies’ official teams, customers do not necessarily need to register or sign up in order to place orders and make purchases at the website. They can still receive printable receipts at the end of their purchase, get in touch directly with the team and follow up on the progress of their orders. However the company advices customers to register so that their records are kept on files and that makes it easier to track everything and keep a close tab on all orders.
How secure are customer details?
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